Refunds and credits. The terms, in one page.
Books cost real money to generate and to render, so these rules are written to be kept rather than to sound generous. Billing is not live on this site yet, so this is the posture the checkout will launch with, published now so it can be read before anyone is asked to pay.
Credits
Credits will not expire
One credit is one finished book, in print and as ebooks, of up to 30,000 words. The limit is counted on the outline you approve, as the number of chapters times the words per chapter. An outline over it is refused, never charged more.
A credit you buy stays yours. No monthly reset, nothing forfeited at the end of a period, and unused credits on a monthly plan roll over instead of disappearing. The credit ledger is built with no expiry rule in it, which is the version of this promise that is hard to quietly reverse.
Billing will run through Polar as merchant of record: Polar takes the payment, holds the card details and issues the receipt, so a refund is returned by the same route. None of that is switched on here yet.
Refunds
Unused credits, refundable for 30 days
- Unused credits
- Refundable for 30 days from the purchase. Write to us and say which purchase: your billing page shows how many of your credits are refundable today, and the order reference to quote.
- Credits you have spent
- Not refundable as a matter of policy. Model and rendering costs accrue while your book is being generated, and we would rather say that here than at the checkout. This is our policy, not a statement about the rights your own law gives you.
- What a refund takes back
- Spent credits are not refundable, but if a purchase is refunded anyway (because the law requires it, or as an exception we make), the credits it paid for go back with the money. A book holding or spending one of them closes past chapter one, and its print and ebook files leave your account download, until it holds a credit again. The text of every chapter stays yours in that download either way.
- A monthly plan
- Cancellable at any time, and credits you already hold stay yours after you cancel.
When it fails
A book's credit is spent only when every chapter is written
One credit is held for a book when we start writing its chapters. If writing a chapter fails and our automatic retries do not recover it, and that happens before anything past chapter one is written, the hold is released and the credit comes back to your balance. If it fails later than that, the credit stays held for that book rather than spent: asking for the chapter again takes no second credit, and the credit is spent when the last chapter is written. Typesetting and the print checks take no credit of their own, so a failure there costs nothing more.
If a failed operation looks like it took a credit, tell us and we will investigate it and correct the ledger.
Acceptance
We do not promise that Amazon will accept your file
The preflight report says what was measured, what the rule asked for, whose rule it is, and which revision of the KDP specification table it was checked against. That is evidence about the file. It is not a decision by Amazon, who apply their own review to their own policies and can change those policies at any time. Nobody can sell you a promise about someone else’s review, and we will not pretend otherwise.
If our report passed and KDP rejected the file anyway, we want to see it. Send us the report id and what KDP told you. We investigate each of those and fix what turns out to be ours. We are deliberately not publishing that as a policy with a promised outcome, because we do not yet have enough real rejections to know what we could keep to. When we do, this page will say so in numbers.
What the report proves, and what it does not sets that out row by row.
Cancelling
Cancelling, and what we have not checked yet
A monthly plan is cancelled on your billing page, in two clicks: Cancel the plan, then confirm. There is no survey and no offer in between, the plan runs to the end of the month you have paid for, and every credit you hold stays yours. We have counted those two clicks ourselves. What we have not yet done is test the call they make to Polar against a live account, and if that turns out to behave differently, this page changes rather than the description staying convenient.
Closing your whole account is a separate thing and is already self-serve, on the account page. See privacy for what that erases.
These are our stated terms, not a reviewed contract: the terms of use are published as a draft pending legal review, and nothing here limits a statutory right you have. Anything on this page that turns out not to match what actually happened to you is a bug, and we want to hear about it at support@inkreadyai.com. This page states the terms and not the prices, which are on the pricing page; when buying opens, the checkout will state the price and the renewal terms again before you pay.